Training and Development Uber and GrabCar

Question: Discuss about the Training and Development for Uber and GrabCar. Answer: Introduction The rapid evolution of new entrants such as Uber and GrabCar has put ample of strains on the shoulders of taxi industry. The inclusion of app shared taxi services has affected the traditional taxi drivers of Singapore and the local government. The local government is not worried of the options, as it is a good concept; however, the government is worried for its proper maintenance. The maintenance of app shared taxi drivers is indeed difficult as some of the sexual assault cases in some other parts of world claims so. The inclusion of Uber and other like that has enlarged the competition in the Taxi Industry in Singapore. The competition has posed a significant threats to the traditional drivers of whom some are also considering their switching to the new concept (Daly, 2015). The main purpose of the assignment is to analyse the needs of training for the behavioural skills of the drivers and the way to measure the assessment. Analysis of the Cited Training needs The local government has felt the necessity of having some controlling measures of the ethical behaviours of the drivers. This is because of the fact that app shared taxi drivers such as Uber has recorded some sexual assault cases to its credit in some other parts of world. The local government has felt that the competition in between the traditional taxis and the app-shared taxis would be healthier for the economy of the country (Ford, 2014). This is because of this that the government has decided to switch to the latest form of cab systems to provide a handful; services to its citizens. However, some problems have posed a question mark on the support to the new cab system. The cases of crimes and sexual assaults in other parts of world have questioned the security of consumers. This is for the particular reason that the government is feeling that there should be something to track the movement of drivers. Moreover, a controlled action would reduce the chance of crimes to a consider able level (Gardner Gardner, 2012). This is indeed a good move by the government to have a balancing movement of both the traditional and the new cab systems. However, in practicality, this is not possible for several reasons such as job security of thousands of traditional drivers. The jobs of the traditional drivers would be at stake because the growing market of Uber and other services would attract the traditional drivers for the same revolution. The increasing competition with the new cab systems and a comparative low earning resource would certainly prevail for a new way. Moreover, the increasing number of new cab system would lower down the traditional form of taxis (Phillips, 2012). Expected Outcomes Following are some o the expected outcomes of the proposed controlling measures (Ebenso, 2012): Having a control on the movement of the app shared drivers to facilitate full security to the passengers Having trained drivers that follows all the necessary guidelines Having a control on the license approval system for the drivers Relevance of the Training The intended training given to the drivers of app-shared taxis can be helpful in guiding them to the best and professional form of behaviour. Customers are at risk under the hands of such drivers who does not have any respect to their privacy. In addition to this, some drivers do not even care of someones dignity. They rather just think of their passion. Training would infuse the necessary driving and professional etiquettes among the drivers (Cummings Worley, 2014). However, the expected outcomes, which the local government of Singapore is aspiring of, would be partially archived through the inception of training. This is because of the fact that cross checking the license of drivers is not related to any kinds of training. It is rather the responsibility of local government and the licensing department to verify the every important aspect before handing over the license. On a same note, tracking the drivers movement is not related to any form of training; it rather can be achieved by installing the GPS technology inbuilt in the mobile phone. GPS technology would help in tracking the navigation of cabs. To fight with the created problem, it is very difficult to find out a single resistive force, which could effectively control the problem (Phillips Phillips, 2016). Appropriate Training and Assessment methods The drivers of new cab system such as Uber need to be trained on behaving with customers. It is not feasible to have training classes of drivers like it happens in school or colleges; however, spending some moments with them could be useful. They should be told about the penalties, which the violation of training would attract to the drivers. However, this is also a fact that a brief session would not be sufficient to change the behaviour of drivers. Nevertheless, it would let them acquainted of the facts that customer service is important for app-shared cabs. This would also let them know about the consequences of any complaints from the customers. This is very important, as the sense of realization about the behaviour with customers is compulsory for them (Kolb, 2014). Assessment of the short training that would be given to the drivers is much important than the training itself. This is because of the fact that tracking the movements of drivers brings practicality to the training. It has been observed occasionally that drivers tend to commit wrong intentionally just to satisfy their needs. Tracking could be done with the help of GPS technology inbuilt in the mobile phone, which is used for the purpose of logging and receiving the booking orders. The behaviour of the drivers can also be improved with the help of review system that is inbuilt in the application. In this system, the customers are asked for giving ratings based on their experiences. The rating system would help in analyzing the behavioural level in the concerned driver. However, government should also request to the citizen that they participate in the rating system with full honesty and responsibility. This is because of the fact that any foul playing in this regard would attract the punishment on some innocent drivers (Nda and Fard, 2013). Required Sources for the Training Following are some of the resources that are required for the conduction of training (Elnaga Imran, 2013): Availability of chairs or any other else for sitting Projectors to communicate the required materials to the drivers Speakers to be lauder and audible to the attendees Signing of an agreement paper for ensuring the following of all the taught ethical guidelines at the time of driving Conclusion Training is an integral part of life, which is required at its every stage. The requirement of training is never over as it promotes humanity, which indeed is very much required to the present world. The rising numbers of crimes and sexual assaults have questioned the security of dignity and life of human being. To avail the technological advancement in the taxi industry, the local government of Singapore needs to be careful while dealing with the drivers. They need to be strict against the non-behavioural drivers. References Cummings, T. G., Worley, C. G. 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